Frequently asked questions
Don't see what you're looking for? Call us at 778-504-4407.
Do I need an appointment?
Yes. All visits at Cefar Medical Clinic are by appointment — we don't accept walk-ins. Book online through the link in the header or call reception at 778-504-4407.Are you accepting new family-practice patients?
Availability varies by doctor and changes over time. Check each doctor's profile on the Doctors page — you'll see whether they're currently accepting new patients.What should I bring to my appointment?
Bring your BC Services Card (or other valid ID), a list of any medications you take, and a brief note about what you'd like to discuss. If you're seeing us for a follow-up, bring any related reports or imaging.Does the clinic accept MSP?
Yes. Most services are covered by MSP if you have a valid BC Services Card. A small number of services (e.g., third-party medical forms, travel vaccines, doctor's notes) are not covered and have an out-of-pocket cost — we'll tell you up front.What languages do the doctors speak?
Languages spoken by each doctor are listed on their profile. If you'd prefer to see a doctor who speaks a specific language, let us know when booking and we'll do our best to accommodate.Can I get a prescription refilled without coming in?
Most prescription renewals require a short appointment so the doctor can confirm the medication is still right for you. Some refills can be handled by phone for established patients — ask reception.How do I get a referral to a specialist?
Book an appointment to discuss your concern. If a referral is appropriate, your doctor will send it to a specialist's office. Wait times for specialists are set by their offices — we'll choose one with reasonable availability where possible.What if I need urgent care or have an emergency?
Cefar Medical Clinic is appointment-only and isn't equipped for emergencies or walk-in urgent care. For life-threatening situations call 911 or go to the nearest emergency department. For urgent non-emergency advice, call HealthLink BC at 8-1-1 — nurses are available 24/7 and can direct you to the nearest urgent-care clinic.