Frequently asked questions

Both work. Walk in any time during clinic hours and we'll do our best to see you the same day. If you'd prefer a guaranteed time, book online — booking ahead usually means a shorter wait.

Availability varies by doctor and changes over time. Check each doctor's profile on the Doctors page — you'll see whether they're currently accepting new patients.

Bring your BC Services Card (or other valid ID), a list of any medications you take, and a brief note about what you'd like to discuss. If you're seeing us for a follow-up, bring any related reports or imaging.

Yes. Most services are covered by MSP if you have a valid BC Services Card. A small number of services (e.g., third-party medical forms, travel vaccines, doctor's notes) are not covered and have an out-of-pocket cost — we'll tell you up front.

Languages spoken by each doctor are listed on their profile. If you'd prefer to see a doctor who speaks a specific language, let us know when booking and we'll do our best to accommodate.

Most prescription renewals require a short visit — either walk-in or booked. This lets the doctor confirm the medication is still right for you. Some refills can be handled by phone for established patients; ask reception.

Book or walk in to discuss your concern. If a referral is appropriate, your doctor will send it to a specialist's office. Wait times for specialists are set by their offices — we'll choose one with reasonable availability where possible.

If it's a life-threatening emergency, call 911 or go to the nearest emergency department. For urgent non-emergency advice, call HealthLink BC at 8-1-1 — they have nurses available 24/7 and can direct you to after-hours care.